The Mediating Role of Work Engagement in the Psychological Contract and Work Performance of Employees in Zhejiang E-Commerce Enterprises

Abstract

In order to investigate the mechanism of psychological contract on work performance of employees in e-commerce enterprises, the theoretical model of psychological contract, work dedication and work performance is constructed based on social exchange theory and self-determination theory. By empirically analysing the questionnaires collected from 408 employees of e-commerce enterprises in Hangzhou, Wenzhou and Yiwu, Zhejiang Province, using Smart PLS 4 software, it was found that the psychological contract has a significant positive impact on the work performance of e-commerce enterprises' employees, and the degree of work engagement plays a partially intermediary role between the psychological contract and work performance. E-commerce enterprises need to improve employees' satisfaction with the fulfilment of the psychological contract, so as to ultimately improve employee engagement and achieve the ultimate goal of improving employee work performance.