Emotional Labor and Mental Health in Adult Education: Reintegration Among Deported Mexicans in Bilingual Call Centers Post-COVID 19

Authors

  • Carlos Samuel Ibarra Department of Population Studies, College of the Northern Border, Tijuana, Mexico https://orcid.org/0000-0002-9099-9238
  • Rodolfo Cruz Piñeiro Department of Population Studies, College of the Northern Border, Tijuana, Mexico
  • Arturo Fabián Jiménez Centre of Economic and Managerial Sciences, University of Guadalajara, Zapopan, Mexico https://orcid.org/0000-0003-4723-4931

DOI:

https://doi.org/10.37256/ser.5220243522

Keywords:

title 42, post-deportation, bilingual call centers, adult education, mental health, reintegration

Abstract

This study investigates the role of bilingual call centers in Mexico as platforms for reintegration and skill development for Mexicans deported from the United States post-COVID-19. Utilizing a qualitative research framework, we conducted 30 in-depth interviews in Tijuana and Juarez, combined with ethnographic fieldwork, to explore the lived experiences of deported individuals working in these call centers. Our analysis reveals that while call centers provide critical employment opportunities and access to adult education, they also pose significant mental health challenges due to stressful work conditions and frequent exposure to caller abuse. The findings underscore the need for targeted policy interventions to improve work conditions and support the mental health of this vulnerable population. This paper contributes to the discourse on migration and adult education by highlighting the complex dynamics of bilingual call centers as both avenues for socio-economic reintegration and sources of psychological stress for deported Mexicans.

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Published

2024-04-12

How to Cite

Samuel Ibarra, C. ., Cruz Piñeiro, R., & Fabián Jiménez, A. (2024). Emotional Labor and Mental Health in Adult Education: Reintegration Among Deported Mexicans in Bilingual Call Centers Post-COVID 19. Social Education Research, 5(2), 190–204. https://doi.org/10.37256/ser.5220243522