The Effects of Organizational Citizenship Behavior on Perceived Quality of Faculty Life: The Mediation Role of Perceived ICT Competencies

Abstract

This study endeavors to explore the intricate relationship between organizational citizenship behavior and perceived quality of faculty life within the higher education sector in Palestine, with a specific focus on incorporating information and communication technology as a mediator in the link. The research encompasses a comprehensive examination of data collected from a sample of 355 faculty members affiliated with 11 universities in Palestine, employing both SPSS and Partial least squares structural equation modelling (PLS-SEM) using SmartPLS 4 software for analysis. The study findings revealed a substantial and direct impact of organizational citizenship behavior on both information and communication technology and perceived quality of faculty life. Also, establish a statistically significant association between information and communication technology and perceived quality of faculty life. Importantly, information and communication technology emerge as a partial mediator in the nuanced link. Moreover, this study contributes to the discourse surrounding the quality of life among faculty members in the higher education sector. It also sheds light on incorporating social criteria in higher education intuitions and emphasizes the potential of information and communication technology (ICT) to contribute to achieving university goals. Theoretical and practical implications are discussed.