Usability of University Websites as Information Sources: A Review  and Synthesis Based on 2021 Publications Indexed in Scopus Database

Chee Kong Yap; Hisyamuddin Hashim; Muhammad Hakim Ainuddin; Mohd Amiruddin Abd  Rahman; Khairul Adib Yusof; Norizah Abdul Rahman; Naszroul Haqimee Rahmat; Amir Hamzah  Abd. Ghafar; Norlida Md Noor; Siti Hajar Alias; Norzaina Darus; Jivananthan Arumugam; Noor Nashrin Arlina Anas; Bimo Ario Tejo; Wan Mohd Syazwan; Zanariah Abdul Majid; Halimah Mohamed Kamari; Khamirul Amin Matori; Muskhazli Mustafa; Nor Azwady Abd Aziz; Mohd Basyaruddin Abdul Rahman; Khalid Awadh Al-Mutairi; Krishnan Kumar; Geetha Subramaniam; Wan Hee Cheng

doi:10.37256/ccds.4120232019

Authors

Chee Kong Yap Department of Biology, Faculty of Science, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia https://orcid.org/0000-0003-0317-0999
Hisyamuddin Hashim Dean's Office, Faculty of Science, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Muhammad Hakim Ainuddin Department of Biology, Faculty of Science, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Mohd Amiruddin Abd Rahman Department of Physics, Faculty of Science, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Khairul Adib Yusof Department of Physics, Faculty of Science, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Norizah Abdul Rahman Department of Chemistry, Faculty of Science, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Naszroul Haqimee Rahmat Department of Chemistry, Faculty of Science, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Amir Hamzah Abd. Ghafar Department of Mathematics and Statistics, Faculty of Science, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Norlida Md Noor Department of Mathematics and Statistics, Faculty of Science, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Siti Hajar Alias Dean's Office, Faculty of Science, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Norzaina Darus Dean's Office, Faculty of Science, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Jivananthan Arumugam Dean's Office, Faculty of Science, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Noor Nashrin Arlina Anas Dean's Office, Faculty of Science, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Bimo Ario Tejo Department of Chemistry, Faculty of Science, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Wan Mohd Syazwan Department of Biology, Faculty of Science, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Zanariah Abdul Majid Department of Mathematics and Statistics, Faculty of Science, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Halimah Mohamed Kamari Department of Physics, Faculty of Science, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Khamirul Amin Matori Department of Physics, Faculty of Science, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Muskhazli Mustafa Department of Biology, Faculty of Science, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Nor Azwady Abd Aziz Department of Biology, Faculty of Science, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Mohd Basyaruddin Abdul Rahman Department of Chemistry, Faculty of Science, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
Khalid Awadh Al-Mutairi Department of Biology, Faculty of Science, University of Tabuk, Tabuk 741, Saudi Arabia
Krishnan Kumar Faculty of Health and Life Sciences, Inti International University, Persiaran Perdana BBN, Nilai 71800, Negeri Sembilan, Malaysia
Geetha Subramaniam Faculty of Health and Life Sciences, Inti International University, Persiaran Perdana BBN, Nilai 71800, Negeri Sembilan, Malaysia
Wan Hee Cheng Faculty of Health and Life Sciences, Inti International University, Persiaran Perdana BBN, Nilai 71800, Negeri Sembilan, Malaysia

DOI:

https://doi.org/10.37256/ccds.4120232019

Keywords:

websites, usability, public users, academics, university

Abstract

Universities' identities and institutional images are showcased on their websites to the rest of the world. Nowadays, many university websites (UW)s have been well-investigated for usability improvement for all users in general. This study aims to review the publications indexed in the Scopus database in 2021 using the search term 'University Websites' and to synthesize the main information being discussed in the manuscripts. Two main reasons why only papers published in 2021 were selected for this study. Firstly, in terms of the number of publications (N = 456) indexed in Scopus from 1996 to 2021, the 2021 publications are the most recent complete year. Secondly, 2021 topped the list of publications along with 2020. For the year 2021, a total of 58 publications were found in the Scopus database as of February 26, 2022. After screening all the papers, only 39 papers were used for this quantitative analysis. The present systematic review presented three major trends. Firstly, the publications on the UWs are expected to be higher in near future aligned with the speed of Industry 4.0 development worldwide. Secondly, there is a total of 24 countries and 1 region (Latin America) found in this review, with Indonesia leading the list with 8 publications. Thirdly, all the papers aimed to identify the obstacles and recommended ways and room for future improvements for all users regarding their UWs. This review paper highlighted the importance of having effective and up-to-date websites from social and economic viewpoints. It can be synthesized here that continual improvements in the knowledge of the effective usability of a UW can sustain a university's reputation and ranking ultimately.

Usability of University Websites as Information Sources: A Review and Synthesis Based on 2021 Publications Indexed in Scopus Database

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